FESCO Launches Smart Mobile App to Improve Customer Service

In the end of this month, the Faisalabad Electric Supply Company is ready to roll out its innovative smart mobile app CCMS Plus. FESCO app is designed to simplify life for its customers by providing modern solutions to perform their electricity related tasks in a convenient and efficient manner.

FESCO Launches Smart Mobile App to Improve Customer Service - The Fesco Bill

Speaking on the occasion of the launch of IT equipment at Abdullahpur Division’s complaint center, FESCO’s CEO Engineer Muhammad Amir announced exciting news. The app would help improve customer service and fast track the complaint resolution process, he said.

Key Features

CCMS Plus app of FESCO has some user friendly features. Customers can register, track and complain about their issues, escalate those to NEPRA (National Electric Power Regulatory Authority) and even pay their bills online. Customers will also be able to estimate their bills, request bill extensions and apply for new connections from the comfort of their homes, using the app.

The standout feature of the app is that it removes the need for people to visit FESCO offices. They can also modify their load or tariff, and request meter replacements or manage their tenant information.

How to Access and Use the App

The Android user can download the CCMS Plus app from the Google Play Store. Users download and are able to register in with credentials to access several services. It is initially available as a pilot project in the five subdivisions of Abdullahpur Division including Madina town, Mansoorabad, Gattwala, Naimat Colony and Jaranwala Road.

By the end of the month, the app will be fully operational in all 148 subdivisions in FESCO with a modern digital offering for all FESCO customers.

FESCO Smart Mobile App Benefits

  • Real-time Complaint Tracking: Once a complaint is filed through the app, the app will forward the complaint to the relevant department within minutes. Customers are able to see in real time the progress of their complaint so it is resolved quicker.
  • Paperless System: Moving to a paperless system will not only save time but also help save the environment.
  • Efficient Service: FESCO has set out to modernize its operations and provide better service to its customers, and this app meets that goal.

Customer-Centered Services

FESCO will continue to offer its customers advanced, easy to use solutions. Muhammad Amir, an engineer at the company, said that the company values its customers as its most important asset. This smart app provides a step to increasing customer satisfaction and in turn improving the company’s reputation.

FESCO’s CCMS Plus app is designed with convenience as its focus, meant to simplify daily tasks and offer a more convenient, user friendly way for all customers.

FAQs

A: CCMS Plus is a mobile app called the FESCO Smart App, through which customers can manage complaints, pay bills, track complaints in real time and more.

A: If you have an Android phone, you can download the app from Google Play Store.

A: Bill payments, meter adjustments and other customer services are allowed through the app.

A: Yes, once all 148 subdivisions fully roll it out, it will be available to all customers.

A: Once you lodge a complaint you can see how it’s progressing in real time right from your app.

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